createChangeRequest Delete Account web serivce call not working in RSA Identity Management and Governance 6.9.1
Originally Published: 2016-06-20
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 6.9.1
Issue
HTTP Status 412 - The change request could not be created. Account change could not be created. Not all required properties were found.
Example REST XML body payload as defined from 6.9.1 documentation:
<Changes><AccountChange>
<Operation>Delete</Operation>
<User>value</User>
<BusinessSource>value</BusinessSource>
</AccountChange>
</Changes>
The following response was returned from the REST request:
<html><head>
<meta content="HTML Tidy for Java (vers. 26 Sep 2004), see www.w3.org" name="generator"/>
<title>Aveksa - Error report</title>
<style type="text/css"><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style>
</head>
<body>
<h1><![CDATA[HTTP Status 412 - The change request could not be created. Account change could not be created. Not all required properties were found. <?xml version="1.0" encoding="UTF-8"?><AccountChange> <Operation>Delete</Operation> <User>value</User> <BusinessSource>value</BusinessSource> </AccountChange> Query String=cmd=createChangeRequest&token=ws3130ece75f8ff2916e%3A70be9ec5%3A15560514e98%3A11ff0.06277828710796296]]></h1>
<hr noshade="noshade" size="1"/>
<p>
<b>type</b>
Status report
</p>
<p>
<b>message</b>
<u><![CDATA[The change request could not be created. Account change could not be created. Not all required properties were found. <?xml version="1.0" encoding="UTF-8"?><AccountChange> <Operation>Delete</Operation> <User>value</User> <BusinessSource>value</BusinessSource> </AccountChange> Query String=cmd=createChangeRequest&token=ws3130ece75f8ff2916e%3A70be9ec5%3A15560514e98%3A11ff0.06277828710796296]]></u>
</p>
<p>
<b>description</b>
<u><![CDATA[A specified precondition has failed for this request (The change request could not be created. Account change could not be created. Not all required properties were found. <?xml version="1.0" encoding="UTF-8"?><AccountChange> <Operation>Delete</Operation> <User>value</User> <BusinessSource>value</BusinessSource> </AccountChange> Query String=cmd=createChangeRequest&token=ws3130ece75f8ff2916e%3A70be9ec5%3A15560514e98%3A11ff0.06277828710796296).]]></u>
</p>
<hr noshade="noshade" size="1"/>
<h3>Aveksa</h3>
</body>
</html>
Cause
Resolution
The createChangeRequest Delete Account REST web service payload should have the following elements:
<Changes>
<AccountChange>
<Operation>Delete</Operation>
<User>value</User>
<BusinessSource>value</BusinessSource>
<Account>value</Account>
<AccountCollector>value</AccountCollector>
</AccountChange>
/Changes>
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