SID: sd_login error unable to communicate with Authentication server
Originally Published: 2006-10-11
Last Modified: 2023-10-06
Article Number
Applies To
Microsoft Windows
Issue
On step 6 of the Appliance setup, the Administrator was assigned a token and when a test authentication was attempted the following error was seen: SDlogin Error : Unable to communicate with Authentication Server
Resolution
Skip step 6 and go to step 7, restart the appliance and the setup should complete successfully.
NOTE: These symtoms will also occur if the license imported on the appliance failed for some reason. To confirm if this is the problem, view the file:
C:\authmanager\installfiles\configurereport.txt
and verify if it contains text similar to this:
Configuring Primary 1.2.3.4 Machinename
1 file(s) copied.
1 file(s) copied.
1 file(s) copied.
1 file(s) copied.
RSA Authentication Manager Configuration Utility 6.1 [300]
unable to read license. sdconfig exiting...
Error: Configuration Failed 1
The next step is to verify the license files are valid by calling RSA Technical Support.Related Articles
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