Problem with high availability of LDAP server in RSA Certificate Manager 6.6
Originally Published: 2005-11-10
Last Modified: 2023-10-06
Article Number
000061420
Applies To
RSA Certificate Manager 6.6
Microsoft Windows Server 2003
iPlanet Directory Server
Lightweight Directory Access Protocol (LDAP)
Microsoft Network Load Balancer
Issue
Problem with high availability of LDAP server in RSA Certificate Manager 6.6
RSA Certificate Manager is set up to use an external LDAP database as per the high availability document. There are 2 servers set up with iPlanet Directory Servers 5.2 to replicate their information. Microsoft Network Load Balancer is set up to give an single IP address for the CM to use. When one of the Directory Servers is taken off the network, the Certificate Manager doesn't respond for approximately 10 minutes (or is restarted).
Cause
RSA Certificate Manager doesn't check the connection to the LDAP server before using it; the default timeout for the connection by Certificate Manager is 10 minutes
Resolution
To correct this issue, install build 300 of RSA Certificate Manager 6.6. This has new functionality that checks the connection before trying to use it. If this test fails, then a new connection is made. Contact RSA Security Customer Support to obtain this build.

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