User changes his mobile device in RSA Cloud Authentication Service
Originally Published: 2015-06-25
Last Modified: 2023-10-06
Article Number
Applies To
Issue
Tasks
- The administrator must delete the user's current device.
- The user needs to complete mobile device registration on the new device.
Resolution
- In the Administration Console, click Users > Management.
- Find the user you want to modify. You can use the Search field.
- Delete the user's device from their list of registered devices.
- Ask the user to enroll using the new device.
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