Salesforce AFX Connector 'Update an Account' Capability fails to update additional Parameters in RSA Identity Governance & Lifecycle
Originally Published: 2020-06-23
Last Modified: 2023-11-30
Article Number
000043552
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
 
Issue
When updating an account in Salesforce with the Salesforce AFX connector Update an Account capability, only the original Out-of-the-box (OOTB) parameters are updated in the Salesforce endpoint. Any additional parameters that have been added to the Update an Account capability definition are not updated in the endpoint.

By default, the Salesforce AFX connector has 11 OOTB parameters as noted in the example below. (AFX > Connectors > {Connector name} > Edit > Capabilities tab > Update an Acccount.) In the following example, the parameter Title is an additional parameter that has been added to the Update an Account capability. Only values defined for the first 11 OOTB parameters will be updated in the Salesforce endpoint. Any value given to the Title parameter will not be updated in Salesforce.
 
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Cause
This is a known issue reported in engineering ticket ACM-103358.
 
Resolution
This issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P02.
 

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