Exclusion in workflow approval node not working if Out Of Office is set for an approver in RSA Identity Governance & Lifecycle
Originally Published: 2018-06-08
Last Modified: 2023-12-01
Article Number
Applies To
RSA Version/Condition: 7.0.2, 7.1.0
Issue
Steps to reproduce
-
Both the out of the box Supervisor approval workflow and Asset Business Owner workflow exclude previous approvers by default.
- In the Delegated approvals with default, set the Resource Approvals node to approve entitlements and approles using Asset Business Owner approval.
- Now raise an Out Of Office request for a supervisor and delegate his items to another user.
- Set the supervisor as the business owner for an application.
- Now raise a request to add access to a user whose supervisor is the one for whom we set out of office in Step 3, and also the supervisor is the business owner for the requested application access.
- Request assigns to delegate user for supervisor approval.
- Once the delegate user approves as supervisor, the request again creates an item for Asset owner approval and assigns it to him again.
Expected behavior
Since the approval workflows has Exclude previous approver set, the Asset owner approval should have been completed automatically.Cause
Resolution
Workaround
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