An initial successful Authenticate tokencode authentication generates an error in RSA Authentication Manager authentication monitor
Originally Published: 2019-06-28
Last Modified: 2023-11-30
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4
Issue
- An Authentication Manager user has no tokens, but has registered their mobile device with the Cloud Authentication Service.
- The user performs an agent authentication with Authenticate App Tokencode to create a PIN for future PIN+approve auths.
- This all works from the user/agent perspective (that is, the user is prompted for new PIN, can set a new PIN, and successfully use the new PIN for PIN+approve).
- The Authentication Manager real-time Authentication Monitor reports the following error on the initial authenticate tokencode authentication:
Authentication Method Failed
Cause
Resolution
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